Summary

My background is a blend of sales, retentions, and customer care I have sold, retained, and de-escalated plenty of clever and parsimonious customers during my career. I am a master in hooking up and knows how to close them. My best strengths are that I never shoot from the hips and never allow my customers to sense my sales lust. I know how to empathize with my customers and I know how and when to tell stories and I can also expertly take care of their every need and wants and I have an ability to think out of the box, therefore, it makes me a perfect and well-tailored made candidate for any BPO organization.

Experience

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INTERNATIONAL SALES & RETENTION SPECIALIST
TRG
Mar 2016 - Oct 2018 | Karachi, Pakistan

I had been working at SquareTrade from 6th of December 2016 till 21st, of October 2018 where the commitments were challenging to perform. The customers were never willing to accept my proposals at all because they used to think the proposals are nothing but a sales pitch to trap them. And I had also been working as an outbound sales executive at AT&T from 28 March 2016 till 05 December 2016 when I was transferred to SquareTrade from AT&T because it was transitioned to the TRG Philippines but verily the aforementioned campaign was thought to be the most extreme hardcore campaign between all the campaigns of the Ibex Global TRG. Triumphs at SquareTrade I masterly controlled the situation by rebuttals coated with soft phrases and gave promising solutions and coaxed them to buy the warranties for their brand new consumer electronics and retained them simultaneously I also carved the impregnable records into the field of sales and retention during my career. These elements of my triumph endorse me as a promising bespoke candidate for your organization. Triumphs at AT&T I accomplished the satisfaction of the customers. I handled the rebellious customers as easy as ABC those who had been left from the network of AT&T. I wrestled to win their hearts and restored upon the same network through my hardships and reconciliations. And if I unfold the fact about the existing customers so I subsided the existing resenting customers marvelously and also successfully sealed the deals of AT&T. Being an outbound sales executive, I ensured them about and the quality services offered by AT&T and due to such, miraculous performance, I was also embraced by the authority as a promising seller.

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SALES REPRESENTATIVE
State Life Insurance Corporation Of Pakistan
Feb 2012 - Jan 2013 | Karachi, Pakistan

I reined numerous miles stone within my tenure at state life insurance co-operation of Pakistan.
Needless to say, 90 per cent of Pakistani considers the life insurance policy as forbidden and sinful business or livelihood but I had succeeded in that domain.
I had been unveiling and eliminating the misconception which had been germinated between the nation.
The most crucial was that I had coaxed the religious majorities through open debates upon the light of sacred Scripture and their quotations.
Within this short span of my insurance career, I had devoured and advanced myself and had gained the element of pertinacity. I sold 21 insurance policies and inscribed my name between the most proficient and proven sales hunters of the insurance industry.

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MEDIA RESEARCH COORDINATOR
OM Services Agency
Jan 2010 - Feb 2011 | Karachi, Pakistan

It was sister company of Arshman Services Agency where I served as a media research co-coordinator where my tasks were to evaluate and submit the instantaneous reports about popularity and rating of different electronic media channels and to formulate the survey report as well as to coordinate with owners and the employees of different headends and subhead end all over Pakistan in which Dawn News, channel five were the premium clients to whom my agency was under agreement but later the company got closed down.

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BUSINESS DEVELOPMENT MANAGER
Arshuman Services Agency
Jun 2008 - Apr 2010 | Karachi, Pakistan

I worked as a Business Development Manager where I propounded the idea of establishing the media research division for Arshuman Services Agency.
The CEO of that agency windowed into my innovative idea which was hereafter, executed and operated by me and led a team of 10 the most impregnable skilled in the art of their trades.
Due to the skillfulness of that galaxy of marvellous brains and my perfectionism we triumphantly accomplished the contract from Aaj television, and we were assigned to spring their newly founded channel which is as known as Play Music which had been got rise among the Tv channels and my team aided that channel to stand upon his feet because of some misrepresentation and erroneous analysis portrayed by the rivals of Recorder News but unfortunately the founder of Anshuman got died in boat accident and foundation of the company had been begun shaken and gears of the company had been uncontrolled and the empire received downfall.

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CALL CENTER AGENT
Orient Call center
Oct 2007 - Nov 2007 | Karachi, Pakistan

I worked for the world\'s most hardcore campaign which was known as AT&T. Since it was an Era of manual Dialing systems and was an outbound campaign even in days I managed to yield true sales within that short span of juncture. I sold in the neighborhood of 150 true converted sales then I did not stay for a long period because there was a misconception encircling the BPO that perhaps this industry would either vanish or would not mushroom or would not be understood by the people wherefore the vast majority quit or have switched to the different professions. If the reality is going to unlock so at times people used to pay for the call center training and I was among those people.

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TUITION TEACHER
Tuition Center
Feb 2001 - Apr 2005 | Karachi, Pakistan

I served as a teacher for different classes and proved myself the best quality teacher

Education

Karachi University
Bachelors, Bachelors in Arts, ‎
Political Science, Sociology, Advanced English
2020
PITHM
Diploma, Food And Beverage Management‎
Production, Management, Restaurant Services & Food Costing
Completed
2008
Board of Intermediate Education Karachi
Intermediate/A-Level, Faculty of Arts, HUMANITIES‎
Education, Islamic Studies, Sociology
Grade C
2008
St.Paul's English high school Saddar Karachi
Matriculation/O-Level, Matric in Science, Matriculation‎
Physics, Mathematics, Computer Science
Grade C+
1999

Skills

Expert Creative Campaign
Expert Email Marketing
Expert high ability
Expert high integrity
Expert Sales Conversion
Expert speak and understand in English
Expert Speaking
Expert support Skill
Expert ability to type
Expert Admin Assistantce
Expert American Accent
Expert Answering Inquiries
Expert B2B
Expert B2B Business Development
Expert B2B Sales
Expert B2C
Expert BPO Supervision Skills
Expert Brand Management
Expert British Accent
Expert Business Development
Expert Business Development Strategies
Intermediate Business Portfolio Management
Expert Call Canter Skills
Expert Call Handling
Expert Call Headlining
Expert Clear & Concise Communicator
Expert Client Deailing
Expert Client Dealing
Expert Client Management
Intermediate Client Profiles Management
Expert Cold Calling
Expert Cold Calling
Intermediate Collections Handling
Expert Communication Skills
Expert Complaint Handling
Intermediate Computer Knowledge
Expert Consultative Approach
Expert Content Audit
Expert Content Marketing
Intermediate Coordination Skills
Expert Counter Billing
Expert Customer Analysis
Expert Customer Care
Expert Customer Care Representation
Expert Customer Commitment
Expert Customer Contact Skills
Expert Customer Dealing
Expert Customer Handling Skills
Expert Customer Relationship Management
Expert Customer Relationship Management

Languages

Expert English

Companies Followed

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